We are here to answer your questions specific to your needs. But maybe check our case studies for how we can help your Hospitality Operation….& some FAQ’s about our Event & Entertainment experiences
HOSPITALITY Support
How we positively impact Net Promoter Scores (NPS) & Revenue Spend
We believe in working holistically within the parameters of a well-established brand, their values & proposition, in conjunction with the forever changing landscape of Customer Experience Excellence.
We are experts in NPS, revenue spend, customer/guest dwell & flow patterns to ensure that EVERY MOMENT COUNTS!
CASE STUDIES
Placing Customer Experience at the centre of NPS & Revenue Spend
Challenge
A well-known UK based Holiday Park, developed a new flexible venue with a new capacity of 1,000 guests. We were challenged to provide greater distinction between the operation of this state-of-the-art venue, & pre-existing venues elsewhere within the brand.
Solution
We looked at natural guest flows, communication methods, & product offering, including scheduling.
By providing a more guest centric approach to communication, we simplified the guest journey, creating a longer venue “dwell”, increasing revenue spend. Additionally, we utilized the venue flexibility to provide more tailored product to different demographics, at different times of the year….or even days of the week! This increased venue occupancy, appealing to different types of holiday makers.
NPS Increase
119%
Revenue increase
82%
OCCUPANCY INCREASE
75%
KPI’s achieved
100%
Challenge
An international cruise brand’s NPS was being negatively affected with cruises featuring high tender ports. Guests cited poor tendering process, long lines, long waits, & general disorganisation.
Solution
Deep diving into the guest experience it was discovered for a cruise line so heavily focused on innovation, their tendering process had been left behind.
We brought a known painful barrier to enjoyment, into the 21st century, removing guest anxiety, introducing a relaxed & transparent experience for the guests & eradicating lines. This also increased bar sales through tender operations.
We are proud this was noted by many guests on Cruise Critic.
AVG GUEST WAIT time reduction
60%
Guest complaints reduction
90%
STAFF working hours REDUCTION
75%
Bar sales before 11:00 am increase
82%
FAQ
Frequently Asked Questions
WE HAVE FOUND THE LOCATION, IS THAT OK?
Absolutely, that’s totally fine! If you’ve already got the location squared away, we’re all ears. We’re here to make your event dreams come true, whether you’ve got the spot or you’re still on the lookout.
HOW MUCH DO YOU CHARGE TO RUN AN EVENT?
Great question! Since every event is as unique as you are, our pricing varies based on what you’re dreaming up. We’re all about crafting bespoke experiences, tailoring every detail to fit your vision. So, let’s chat about your event specifics, & we’ll work together to build something amazing that fits your budget
We are a business & provide events to the public, but feel we could be doing it better. Can Mav Synergy help?
We only need entertainment to be supplied, but we do not need MAV SYNERGY to run the event. Is that possible?
Of course that is possible! We can provide bands, artistes, MC’s, DJ’s, hosts, toastmasters, anchors…..you name it, we are able to provide exactly what you want for your event!
WE ARE HAPPY WITH OUR HOSPITALITY proposition, but want to know if this can be done better?
We are able to provide fully brand immersed “Mystery Shopper” reports. This can provide tailored action plans for how your product is hitting the mark with your proposition & brand, but more importantly, where opportunities lie.
We really want our corporate incentive to be special & at great rates. Can you guarantee this?
No two organisations or incentive programs are the same, so we work to create a bespoke experience to benefit your company, & your delegates at rates that cannot be found elsewhere. If you have a conference or meeting with over 16 attendees, then Mav Synergy alongside Royal Caribbean International can really provide something unique & memorable!